Automotive Parts Manager

Seaway Chevrolet Buick GMC Cadillac | Cornwall, Ontario

Position: Parts Manager

Department: Fixed Operations – Parts

Employment Type: Full-Time, Permanent

Reports To: General Manager

About Seaway GM

Seaway Chevrolet Buick GMC Cadillac is a well-established automotive dealership proudly serving Cornwall, Stormont, Dundas and Glengarry, and the surrounding Eastern Ontario communities.

With a long-standing reputation for customer service, automotive expertise, and community involvement, our dealership offers a full range of automotive services, including new and pre-owned vehicle sales, parts, service, and collision repair.

We are looking for a motivated, experienced, and results-driven Automotive Parts Manager to lead our Parts Department, maximize operational efficiency, drive profitability, and deliver an exceptional experience to our customers and internal departments.

Position Overview The Parts Manager is responsible for the overall performance, profitability, and day-to-day operations of the dealership's Parts Department.

This leadership position requires a strong understanding of automotive parts operations, inventory management, purchasing, merchandising, financial performance, and customer service.

The successful candidate will be a hands-on leader who can effectively manage a team, build strong relationships with the Service Department, Collision Centre, wholesale customers, and suppliers, while ensuring the Parts Department operates efficiently and profitably.

Our ideal candidate is someone who takes ownership of their department, leads by example, understands the importance of inventory control, and consistently looks for opportunities to improve processes, increase sales, and enhance customer satisfaction.

Key Responsibilities

- Department Leadership & Team Management

- Oversee all daily operations of the Parts Department.
- Recruit, train, coach, motivate, and evaluate Parts Department employees.
- Establish clear performance expectations, accountability, and measurable departmental objectives.
- Develop employee schedules to ensure adequate coverage and efficient operations.
- Foster a positive, professional, team-oriented working environment.
- Provide ongoing training and development to improve product knowledge, operational efficiency, and customer service.
- Lead by example through professionalism, integrity, and a strong work ethic.

2. Inventory Management & Control
- Maintain appropriate inventory levels to meet customer demand while minimizing excess and obsolete inventory.
- Monitor inventory turnover, fill rates, stock orders, special orders, and parts availability.
- Implement effective inventory control procedures to reduce shrinkage, discrepancies, and unnecessary expenses.
- Conduct regular inventory audits and physical inventory counts.
- Monitor aging inventory and develop strategies to reduce obsolete and slow-moving parts.
- Manage parts ordering, receiving, stocking, returns, and warranty-related parts processes.
- Maintain accurate inventory records within the dealership's Dealer Management System (DMS).
- Optimize inventory investment to maximize availability, cash flow, and profitability.

3. Sales Growth & Profitability
- Develop and implement strategies to increase retail, wholesale, internal,



and service-related parts sales.
- Monitor departmental sales, gross profit, expenses, and overall financial performance.
- Establish and manage pricing strategies that support competitive positioning and profitability.
- Identify opportunities to grow parts and accessories sales.
- Develop relationships with wholesale customers, independent repair facilities, and local businesses.
- Monitor departmental financial statements and key performance indicators.
- Prepare and manage departmental budgets and forecasts.
- Take proactive measures to achieve or exceed monthly and annual financial objectives.

4. Service Department & Collision Centre Support
- Work closely with the Service Manager, Service Advisors, and Technicians to ensure timely parts availability.
- Support efficient service operations by reducing delays caused by parts shortages or ordering errors.
- Coordinate parts requirements for scheduled repairs, maintenance, warranty work, and special-order jobs.
- Collaborate with the Collision Centre to ensure accurate and timely parts sourcing and delivery.
- Maintain effective communication between Parts, Service, and Collision operations.
- Help improve shop productivity, technician efficiency, and overall customer satisfaction.

5. Customer Service & Relationship Management
- Ensure every retail, wholesale, and internal customer receives professional, knowledgeable, and courteous service.
- Resolve customer concerns and parts-related issues promptly and effectively.
- Build lasting relationships with customers, suppliers, and business partners.
- Ensure accurate parts identification and ordering to minimize errors and returns.
- Promote genuine GM parts, accessories, and approved products.
- Maintain high standards of professionalism and customer satisfaction.

6. Manufacturer Compliance & Operational Excellence
- Ensure compliance with General Motors policies, procedures, and parts programs.
- Maintain accurate documentation for warranty parts, core returns, credits, and manufacturer programs.
- Monitor supplier performance, purchasing practices, and vendor relationships.
- Ensure departmental operations comply with dealership policies and applicable workplace health and safety requirements.
- Maintain an organized, clean, safe, and efficient Parts Department.
- Identify opportunities to streamline workflows, reduce costs, and improve overall departmental performance.

Key Performance Indicators (KPIs)

The Parts Manager will be responsible for monitoring and improving key departmental performance metrics, including:

- Total parts sales and sales growth.
- Gross profit dollars and gross profit percentage.
- Inventory turnover and inventory aging.
- Obsolete and non-moving inventory levels.
- Parts fill rate and availability.
- Retail, wholesale, and internal sales performance.
- Parts-to-labour sales ratio.
- Inventory accuracy and shrinkage.




- Departmental expense control and net profitability.
- Customer satisfaction and internal service efficiency.

Qualifications & Experience

Required Qualifications:

- Previous experience in an automotive dealership Parts Department.
- Proven leadership, supervisory, or management experience.
- Strong knowledge of automotive parts operations, inventory control, and purchasing.
- Demonstrated ability to manage budgets, monitor financial performance, and improve profitability.
- Excellent organizational, problem-solving, and time-management skills.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a commitment to service excellence.
- Proficiency with dealership management systems and Microsoft Office applications.
- Ability to work effectively in a fast-paced dealership setting.
- Strong attention to detail, accountability, and professional integrity.

Preferred Qualifications:

- Previous experience as an Automotive Parts Manager or Assistant Parts Manager.
- Experience working within a General Motors dealership.
- Familiarity with GM parts catalogues, ordering systems, and manufacturer programs.
- Experience with CDK, Reynolds & Reynolds, or comparable dealership management systems.
- Established knowledge of wholesale parts operations.
- Experience managing parts inventory, departmental budgets, and financial statements.
- Bilingualism in English and French is considered an asset.

What We're Looking For

Beyond technical experience, we are looking for a leader who demonstrates the following qualities:

Leadership: You inspire your team, set clear expectations, and take responsibility for results.

Business Acumen: You understand that a successful Parts Department requires the right balance between inventory availability, customer satisfaction, operational efficiency, and profitability.

Organization: You maintain control over inventory, processes, and daily operations without losing sight of the bigger picture.

Initiative: You identify opportunities, solve problems, and continuously look for ways to improve departmental performance.

Teamwork: You recognize that Parts, Service, Sales, and Collision operations must work together to deliver an outstanding customer experience.

Accountability: You take ownership of your department's performance and lead with honesty, consistency, and professionalism.

What We Offer

At Seaway GM, you'll have the opportunity to lead an important department within an established automotive dealership.

Our employment offering may include:

- Competitive compensation based on experience and qualifications.
- Performance-based incentives tied to departmental results.
- Comprehensive employee benefits.
- Opportunities for professional development and manufacturer training.
- A supportive and collaborative management team.
- A stable, established dealership with a strong presence in Eastern Ontario.
- The opportunity to make a meaningful impact on departmental performance and business growth.

Specific compensation, benefits, and incentive arrangements will be discussed during the recruitment process.

Pay: $90,000.00-$110,000.00 per year

Benefits

- Casual dress
- Company pension
- Dental care
- On-site parking
- RRSP match

Work Location: In person

📌 Parts Manager (Cornwall)
🏢 Seaway Chevrolet Cadillac Buick GMC
📍 Cornwall