As Product and Compliance Manager, you'll own the information behind every Zone3 product and the critical path that gets it to launch. You'll also run sampling and give our Customer Service team the product knowledge they need.

You'll sit at the centre of product development, supply chain, sales, marketing, customer service and finance. Your job is to get products out on time, backed by accurate data and ready to sell across every channel.

You'll report to the Director of Supply Chain and Operations, and work closely with suppliers, marketplace partners, certification bodies and system providers.

What you'll do

Run the critical path

Own the product critical path from concept to launch

Coordinate internal teams and suppliers so every milestone lands

Spot delays early and resolve them before they bite

Keep stakeholders updated on recent product development projects

Get every function ready for launch

Own product information and compliance

Hold all product data and documentation, accurate and complete across every business system

Create and maintain product specifications, packaging information, Digital Product Passports (DPPs), compliance documentation and product certifications

Meet every regulatory and customer requirement

Work with suppliers to obtain and validate technical product information

Lead on Bombiix

Act as business owner and in-house expert for our Bombiix platform

Protect data integrity and improve the processes around the system

Train users and support them day to day

Work with the system provider on enhancements, issues and future developments

Manage sampling

Run the sampling process from request to approval

Coordinate sample production with suppliers and internal teams

Track sample availability and distribution

Check samples meet quality, specification and timing requirements

Support sales, marketing and customer-facing teams with what they need

Create product and packaging tech packs

Support development across the product lifecycle,



from new introductions to improvements on existing lines

Work with suppliers on specifications, improvements and new ideas

Help assess cost, quality and functionality

With the right experience, take on selected product development or sourcing and workflow activities

Equip Customer Service

Be the product expert our Customer Service team turns to

Build product training materials and deliver the sessions

Support escalations on product-related customer issues

Spot recurring problems and drive fixes with the right teams

What success looks like

Launches land on time. Product data and compliance documents are right first time. Samples arrive when they're needed, marketplace channels perform, and our Customer Service team knows the range inside out. Over time, product-related customer issues fall and Bombiix becomes a system everyone trusts and uses.

What you'll bring

Experience in product management, product development, merchandising or a related commercial role

Strong project management and organisation, with the ability to run several projects at once

Experience managing product data and technical documentation

Strong analytical and reporting skills, including advanced Microsoft Excel

Adobe and graphic creation skills

Confident stakeholder management, inside the business and with suppliers

Experience with Digital Product Passport (DPP) requirements

Knowledge of packaging and product compliance regulations

Experience with ERP, PIM or other product information management systems

Previous ownership of a product lifecycle management system

If you swim, ride or run, you'll find plenty of people here who do the same. It isn't a requirement. Care for detail and getting things right is.

The details

Detail

Based on experience

Reports to

Director of Supply Chain and Operations

Location

Send, Surrey

Working pattern

Hybrid, 2 days a week in the office

Contract and hours

Full time, 40 hours a week

31 October 2026

There's room to grow. As your ownership of product development and marketplace performance increases, the role can develop into a Senior Product Manager position.

📌 Product and Compliance Manager (Surrey)
🏢 ZONE3
📍 Surrey