Position DetailsJob Number:JR02508Department:Diagnostic Services Administration CharltonThis position may be scheduled at any of the following sites:Charlton Campus (Hamilton Downtown)Job Type:Regular, Part timeContract Duration: (If applicable)0 monthsNumber of Positions:1Union:CUPE Local 786Hourly Rate (Min / Max):$30.11 - $32.72ScheduleWork Days:Monday to SundayTime of Day:Afternoons, Days, EveningsShift:Hours - 5, Hours - 7.5Shift Start: (If applicable)AM 05:30, AM 06:30, AM 08:00, AM 09:30, PM 14:30, PM 17:00Reason for Posting:Posting is for a role with an existing vacancyApplication DatesOpening Date: Closing Date: Job DescriptionPOSITION SUMMARYThis position functions in a public relations capacity as the initial contact for Diagnostic Imaging patients. Handles departmental communications and liaises with many client types (patient, physician and health care providers). Ensures that all patient records are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness. Provides excellent customer service, demonstrating patience, kindness and caring in an setting with multiple demands.QUALIFICATIONS- Minimum Grade 12 diploma or equivalent plus 2-year,



post-secondary in Office Administration - Health Services from an accredited College- Medical Terminology Certificate- Minimum one-year experience providing administrative support in a hospital setting- Intermediate sill level in MSWord and medical spelling- Experience working with hospital patient processing system ie. Dovetale (EPIC)- Basic keyboarding skills of 35 wpm- Clerical testing may be required as part of the selection process.- Proven knowledge of radiology terms- Ability to communicate effectively and tactfully both in person and by telephone- Excellent organizational, interpersonal, analytical and problem-solving skills- Ability to perform multiple tasks while providing excellent customer serviceRESPONSIBILITIES- Maintains confidentiality and release of information in accordance with hospital policy at all times- Performs registration and order placements for Diagnostic Imaging studies using Dovetale (EPIC)- Ability to process same day and time sensitive patient bookings, i.E. Home to OR patients- Handles departmenta communications, faxes, photocopying and liaises with many client types (patients, physicians, health care providers, Nurse Managers, WSIB, third party clients), following-up accordingly by fax & telephone with third party, research coordinator and Patients Accounts. Triages and directs phone calls as required. Fields customer service inquiries by telephone- Verifies and updates patient information, and confirms referring physicians, validates OHIP cards using Dovetale- Follows all standards determined by admission, discharge and

📌 Admin Support 9 - Di - Charlton (Hamilton)
🏢 St. Joseph
📍 Hamilton