Position Summary

True North Nutrition is one of Canada’s leading distributors in the natural health food and sports nutrition industry. Specializing in sales, marketing and distribution of these products, we work with many retail partners and independent health stores to achieve outstanding sales results. We are dedicated to being the most valuable supplier in the nutritional supplement industry by developing reputable and award-winning brands for our retail partners success Recognized by Profit 100 as one of Canada’s fastest growing companies, we are truly an industry leader offering excellent career opportunities.

Quality Assurance & Regulatory Affairs Manager

Position Summary

We are seeking a detail-oriented and organized Quality Assurance & Regulatory Affairs Manager to oversee all quality assurance functions for the distribution of established international brands in Canada and works with third-party manufacturers.

This role will be responsible for maintaining internal quality systems, coordinating product compliance activities, managing quality documentation, and working closely with external regulatory affairs consultants who provide specialized regulatory guidance and support. The successful candidate will serve as the internal point of contact between regulatory consultants, manufacturers, suppliers, and internal departments, ensuring requirements are communicated, documentation is maintained, and outstanding actions are followed through to completion.

The ideal candidate has experience in quality assurance, food safety, health and wellness products, sports nutrition, or a related regulated industry. They are practical, methodical, comfortable managing external relationships, and capable of working independently in a small, cross-functional team.

Key Responsibilities

1. Quality Assurance & Quality Systems

- Maintain and update quality assurance procedures, policies, work instructions, and controlled records.
- Support the implementation and ongoing maintenance of Good Manufacturing Practices (GMP), quality management systems, and applicable food safety standards.
- Review product specifications, certificates of analysis (COAs), testing records, and other quality documentation for completeness and accuracy.
- Coordinate product quality documentation and release requirements, escalating discrepancies or outstanding issues as needed.
- Maintain organized electronic quality records and ensure documents remain current and accessible.
- Investigate quality concerns, product defects, and customer complaints, documenting findings and coordinating appropriate corrective and preventive actions (CAPA).
- Support product traceability, lot tracking, mock recalls, and product holds, withdrawals, or recalls when required.
- Monitor recurring quality issues and recommend improvements to processes and documentation.

2. Product Compliance & Regulatory Consultant Coordination

- Serve as the primary internal contact for external regulatory affairs consultants responsible for providing specialized regulatory guidance and compliance support.
- Coordinate regulatory projects, product reviews, documentation requests, timelines, and deliverables with external consultants.
- Gather and provide consultants with the product information, ingredient documentation, specifications, testing records, labels,



and supporting materials required for their reviews.
- Track regulatory review status, outstanding requirements, recommendations, and approvals across the product portfolio.
- Coordinate the implementation of consultant recommendations with internal departments, suppliers, and manufacturers.
- Follow up on outstanding items and escalate delays, compliance concerns, or potential product launch risks to management.
- Coordinate product label, ingredient declaration, packaging, and marketing claim reviews with the appropriate regulatory consultants.
- Maintain organized records of regulatory assessments, applicable approvals, product registrations or licences where required, and related correspondence.
- Support compliance with applicable Canadian requirements for food, dietary supplement, natural health product, and other relevant product categories, as applicable to the company's portfolio.

3. Third-Party Manufacturer & Supplier Management

- Coordinate quality and documentation requirements with contract manufacturers, ingredient suppliers, packaging vendors, and international brand partners.
- Collect, review, and maintain supplier qualification documents, quality certifications, product specifications, COAs, testing records, and other relevant documentation.
- Follow up with external partners regarding missing, incomplete, expired, or non-conforming documentation.
- Support supplier qualification, ongoing evaluations, and quality performance monitoring.
- Communicate quality requirements, corrective actions, and documentation expectations clearly to external partners.
- Coordinate the resolution of product quality or documentation issues with manufacturers and suppliers.
- Help ensure required quality documentation and applicable compliance reviews are completed before products are launched or released for distribution.

4. Audits, Documentation & Compliance Tracking

- Maintain accurate and organized quality, supplier, manufacturer, and product compliance records.
- Assist with internal, supplier, and third-party audits, as applicable.
- Coordinate the collection of documentation for regulatory consultants, inspections, customer requests, and business partners.
- Track audit findings, corrective actions, regulatory recommendations, and other outstanding compliance requirements through to completion.
- Maintain visibility into product documentation status, upcoming renewals, outstanding approvals, and required follow-up activities.
- Support traceability exercises, recall preparedness, and the timely retrieval of relevant product records.

5. New Product Launches & Cross-Functional Collaboration

- Coordinate quality and regulatory documentation requirements for new product launches, product changes, and packaging updates.
- Work with external consultants, manufacturers, suppliers, Purchasing, Operations, Sales, Customer Service, and Product Development to gather information and resolve outstanding requirements.




- Maintain launch checklists and track required documentation, reviews, testing, and approvals.
- Identify potential quality or compliance issues that could affect product availability or launch timelines and escalate them appropriately.
- Provide internal teams with clear guidance on quality procedures, documentation requirements, and the status of outstanding compliance activities.
- Contribute to continuous improvement initiatives that strengthen product quality, documentation control, and operational efficiency.

Qualifications & Experience

- Diploma or degree in Food Science, Food Technology, Chemistry, Biology, Microbiology, Quality Assurance, Regulatory Affairs, or a related discipline. Equivalent relevant experience may be considered.
- Experience in quality assurance, quality control, food manufacturing, dietary supplements, sports nutrition, natural health products, or a related regulated industry.
- Familiarity with GMP, quality management systems, controlled documentation, and quality assurance procedures.
- Understanding of Canadian food safety and product compliance requirements, with the ability to coordinate specialized regulatory matters through external consultants.
- Experience reviewing product specifications, certificates of analysis, ingredient documentation, testing records, and supplier quality records.
- Experience coordinating with third-party manufacturers, suppliers, consultants, or other external business partners.
- Strong organizational and project coordination skills, including the ability to manage multiple products, documentation requirements, deadlines, and outstanding actions.
- Excellent written and verbal communication skills, with the ability to follow up professionally and confidently with external stakeholders.
- Strong attention to detail, problem-solving skills, and the ability to investigate issues systematically.
- Proficiency with Microsoft Office and electronic document management.
- Ability to work independently, take ownership of tasks, and collaborate effectively in a small, cross-functional organization.

Personal Attributes

- Highly organized, detail-oriented, and methodical.
- Takes ownership of deliverables and follows through to completion.
- Comfortable coordinating external consultants, manufacturers, and suppliers.
- Proactive in identifying missing documentation, potential compliance concerns, and process gaps.
- Practical, collaborative, and solutions-focused.
- Able to prioritize competing deadlines and maintain accurate records across a diverse product portfolio.
- Committed to product integrity, consumer safety, quality, and continuous improvement.

Easily apply to this exciting opportunity to join a team setting the standards for the industry!

We thank all applicants for their interest. We are committed to accommodating applicants with disabilities throughout the hiring process.

Pay: $80,000.00-$120,000.00 per year

Advantages

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Experience:
- natural health product or sport nutrition industry: 3 years (required)
- Quality assurance within the natural health product sector: 5 years (required)

Work Location: Hybrid remote in Richmond Hill, ON

📌 Quality Assurance and Regulatory Affairs Manager (Richmond Hill)
🏢 True North Nutrition
📍 Richmond Hill