Enhance your technical career with Ericsson in Ottawa, Ontario as a Support Professional. This role involves troubleshooting complex cloud and infrastructure issues for North American clients. Ericsson is actively seeking a Support Professional to join its Ottawa team. You will leverage your expertise in Linux, OpenStack, and cloud solutions to diagnose customer-reported issues effectively. This role entails mentoring new team members and contributing to a collaborative work environment focused on cutting-edge problem-solving. Key Responsibilities:

- Diagnose and troubleshoot customer cloud and infrastructure issues
- Maintain Ericsson Cloud products on Linux and OpenStack
- Manage workloads using Docker and Kubernetes, including OpenShift




- Operate data center network infrastructure and load balancers
- Automate operations using Bash, Python, and Ansible scripts

Requirements:

- Bachelor’s degree in Engineering or related field
- 8+ years in support services and operations
- 10+ years of cloud technology expertise
- Strong background in networking and monitoring tools
- Excellent communication and mentoring abilities

Bring your problem-solving skills and cloud expertise to Ericsson’s dynamic team in Ottawa. #J-18808-Ljbffr

📌 Support Professional at Ericsson Ottawa
🏢 Ericsson
📍 Ottawa