Elevate guest experiences at Fairmont Royal York as a Gold Service Supervisor. This key role involves personalized service and productive operational support in a prestigious luxury hotel.As Fairmont Royal York's Gold Service Supervisor, you will excel in delivering tailored guest recognition and managing concierge operations. Collaborate closely with various teams to ensure every visitor enjoys a seamless, high-quality experience while overseeing room reservation processes and cashiering activities.



Your attention to detail will be vital in maintaining the luxury standards expected in this historic landmark.Key Responsibilities:Facilitate guest recognition initiatives with personalized serviceOversee room reservation duties and cashiering processesSupport lounge operations and food & beverage standardsCollaborate with multiple departments for guest satisfactionConduct reviews of Gold Guest Floors for complianceRequirements:Minimum one year experience in luxury guest receptionExcellent verbal and written communication skillsKnowledge of local attractions and servicesValid Smart Serve certification requiredAbility to multi-task in high-pressure situationsLead the gold service experience, supporting Fairmont Royal York's commitment to excellence in hospitality.

📌 Fairmont Gold Service Supervisor (Toronto)
🏢 FAIRMONT
📍 Toronto