Join Alphanumeric Systems Inc. as a remote Bilingual Customer Care Specialist (English/French). You'll provide critical support for pharmaceuticals, focusing on empathy in your interactions with patients and healthcare professionals. This role is crucial for fostering connections in the healthcare sector.

Supporting a leading pharmaceutical company, the Bilingual Customer Care Specialist engages in high-volume contact center activities while addressing inquiries about diabetes, obesity, and other health topics. Your expertise in customer service and product knowledge will help address various queries efficiently. Key Responsibilities:

- Respond to inbound calls, chats, and emails professionally
- Navigate and assist with site inquiries for users




- Document case notes in the CRM system
- Identify and report potential Adverse Events and Product Quality Complaints
- Provide support as a liaison for client interactions Requirements:
- Fluency in English and French is mandatory
- 2 years of pharma/biotech call center experience preferred
- Experience with Salesforce and Vonage is a plus
- Solid customer service skills and empathy
- Ability to handle multiple communication channels Utilize your bilingual skills and passion for customer care to support patients with Alphanumeric Systems Inc.

📌 Remote Bilingual Customer Care Specialist (Quebec City)
🏢 TELUS International
📍 Quebec City