Lead customer service operations remotely with Cencora as a Team Lead. Drive improvements, manage escalations, and shape service playbooks in a fulfilling role focused on health outcomes. Cencora is seeking a Customer Service Team Lead to oversee patient and provider support operations.

In this remote position, you will align cross-functional partners and implement operational requirements for effective service delivery. You will also analyze case trends and recommend improvements to enhance workflows and ensure service excellence. Key Responsibilities:

- Lead conversion of commercial terms into operational requirements
- Align partners on intake and resolution workflows
- Analyze case trends to inform operational improvements
- Shape service playbooks and update knowledge articles
- Manage complex escalations and ensure audit-ready records Requirements:
- 3+ years of experience in customer service operations
- High School Diploma or equivalent required
- Associate's degree preferred in logistics or related field
- Relevant certifications in supply chain or logistics preferred
- Bilingualism is an asset Make a meaningful impact in customer service at Cencora while improving lives through health-focused operations.

📌 Remote Customer Service Team Lead at Cencora (Ottawa)
🏢 AmerisourceBergen
📍 Ottawa