Elevate customer support as a Help Desk Agent with Survalent. In this full-time hybrid role, manage cases, resolve inquiries, and support software licensing requests effectively.
Survalent is looking for a proactive Help Desk Agent to enhance customer and internal team support. This full time position requires strong organizational and problem-solving skills, as you will handle support requests, assist with portal inquiries, and ensure accurate case documentation to improve overall operations. Contributing to a positive customer experience is essential!
Key Responsibilities:
• Create and manage support cases in Salesforce
• Respond to inbound customer calls and emails
• Process software licensing requests accurately




• Assist with portal access and technical inquiries
• Document customer interactions and case updates
Requirements:
• Bachelor's degree in a related field preferred
• Previous help desk or customer service experience
• Experience with Salesforce or similar CRM systems
• Proficiency in Microsoft Office applications
• Strong English communication skills
Bring your customer-focused mindset and problem-solving abilities to contribute positively to Survalent’s support operations.
#J-18808-Ljbffr

📌 Help Desk Agent at Survalent (Mississauga)
🏢 Survalent
📍 Mississauga