Elevate customer experiences with Article as a Customer Research & Insights Specialist in Vancouver. You'll translate customer feedback into actionable strategies while driving business performance through data insights.

In this full-time, fixed-term role, you will join the Marketing team to enhance Article's Voice of Customer (VoC) initiative. Your primary focus will be on synthesizing customer feedback from various touchpoints, such as product reviews and customer care interactions, into valuable business intelligence. Collaborating with leaders across multiple departments, your insights will directly impact operational improvements and product development.

Key Responsibilities:
• Partner with department heads to inform business strategies
• Manage and analyze Article's VoC datasets




• Refine text tagging and sentiment analysis rules
• Provide impactful executive recommendations from customer data
• Create compelling narratives connecting customer sentiment to business impact

Requirements:
• Robust business acumen and analytical skills
• Proven experience in customer research or insights
• Skilled in data storytelling and visual presentation
• Organized self-starter thriving on strategic projects
• Proficient in Google Suite and data visualization tools

Connect customer feedback with business strategy to enhance performance and shape Article's future.
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📌 Customer Insights Specialist at Article (Vancouver)
🏢 Article
📍 Vancouver