The role sits within Air Cover, the team charged with ideating and delivering Airbnb's host and guest protection programme — damage protection, liability cover and the associated claims process.A Complex Claims Manager handles the cases that fall outside standard workflows: high-value property damage, disputed liability, multi-party incidents and claims with legal or regulatory sensitivity. The work needs investigative rigour, clear documentation and the judgement to balance policy against fairness to both sides of a marketplace.Trust and protection has become a genuine competitive battleground in accommodation, so these roles carry real strategic weight.Positive fit for:claims adjusters, insurance professionals and trust and safety specialists with experience of complex or high-value claims handling.#J-18808-Ljbffr