Join the Red Deer Resort & Casino as a Reservation Agent, where exceptional customer service meets detailed reservation management. Help guests with bookings, inquiries, and special requests while ensuring accuracy every time. Under the guidance of the Front Office Manager, you will manage guest appointments and assist with billing inquiries.

This role demands a flexible and adaptable approach, with training opportunities in Front Desk operations and Night Audit processes. Candidates should have a strong customer service background, particularly in reservations or front desk roles. Key Responsibilities:

- Handle guest inquiries over the phone and via email
- Assist guests with special requests and bookings
- Communicate with accounting regarding billing inquiries
- Develop expertise in reservation and PMS systems
- Maintain database and produce statistical reports Requirements:
- Minimum Grade 12 or GED equivalent
- 1 to 2 years of customer service experience
- Strong conflict resolution and communication skills
- Ability to work in a dynamic, fast-paced environment
- Explicit criminal record check required Bring your customer service skills to Red Deer Resort and create memorable experiences for our guests.

📌 Reservation Agent at Red Deer Resort
🏢 Red Deer Resort u0026 Casino
📍 Red Deer