Drive carrier onboarding success with NetLync's remote Technical Customer Success Lead role. Utilize solid communication and project management skills to enhance customer satisfaction and operational efficiency.NetLync, a leader in eSIM and Entitlement solutions, is expanding its onboarding team. We seek a highly organized Technical Customer Success Lead to manage the onboarding and certification of carriers. Your role will involve acting as the primary support contact and ensuring carriers meet release deadlines while coordinating cross-functional teams for optimal results.Key Responsibilities:Lead incident response and resolve production issuesManage onboarding and certification for multiple carriersDrive continuous improvement in processesProvide stakeholder reports on use cases and timelinesMonitor carrier satisfaction post-launchRequirements:Exceptional communication skills across time zonesProficient in project management tools like Jira and ConfluenceAbility to prioritize and plan effectivelyUnderstanding of platform architecture and incident responseHighly organized with excellent timekeepingBecome a pivotal part of NetLync, ensuring carrier success while working in a dynamic, flexible environment.

📌 Technical Customer Success Lead Remote (Calgary)
🏢 NetLync Mobile Communications Technologies
📍 Calgary