Become a pivotal part of Trudell Medical Limited as a Customer Experience Leader in St. John's, Newfoundland. Drive excellence in patient-first service and operational efficiency with your expertise.In this leadership role, you will guide a newly formed Customer Experience team, focusing on delivering top-notch service and ensuring accurate order management. Collaboration with internal teams like finance and quality will be crucial, as you’ll handle complex escalations and drive continuous improvement efforts.Key Responsibilities:
Lead and develop customer experience representatives
Oversee order-to-invoice accuracy and timelines
Manage complex customer issues and escalations
Set and monitor KPIs for team performance
Build robust stakeholder relationships across functionsRequirements:
Post-secondary education in Business or related field
5+ years in customer-facing roles with leadership experience
Robust knowledge of order management processes
Proven experience in coaching and developing teams
Proficiency with ERP and CRM systemsUse your leadership and analytical skills to enhance customer experience within Trudell Medical in St. John's.#J-18808-Ljbffr

📌 Customer Experience Leader At Trudell Medical St John's (St. John's)
🏢 Trudell Medical
📍 St. John's