Elevate your career as a Senior Oracle Solution Delivery Manager overseeing post-implementation support at IBM. This role focuses on client relationships, service quality, and operational excellence. In this position, you will manage Oracle Cloud services while ensuring compliance with service level agreements (SLAs) and customer satisfaction.

Your expertise will drive incident resolution, enhancement requests, and continuous improvements in client operations. You'll work closely with technical teams and lead governance efforts to enhance service delivery. Key Responsibilities:
Manage Oracle Cloud services in support mode
Monitor SLAs, KPIs, and customer satisfaction
Oversee major incident management processes
Lead operational governance and committee meetings
Coordinate functional and offshore support teams Requirements:
Minimum 10 years of relevant experience
Bachelor’s degree in computer science or related field
Proven experience in Oracle managed services
Expertise in SLA/KPI tracking and operational management
Solid communication and leadership skills Leverage your Oracle expertise to build meaningful client relationships and enhance service offerings at IBM.

📌 Senior Oracle Solution Delivery Manager Role Montreal
🏢 Talents LGS
📍 Montreal