Shape the future of digital transformation at EY as a Business Systems Analyst specializing in Microsoft Dynamics 365 Customer Engagement. Collaborate with stakeholders and drive effective technology solutions in this Toronto-based role.As a Business Systems Analyst at EY, you will leverage your expertise in Microsoft Dynamics 365 CE and the Power Platform. This role requires robust skills in requirements gathering, process mapping, and stakeholder engagement to align business needs with technology solutions while ensuring the delivery of measurable value. Your impact will be significant as you engage in enterprise initiatives and improve customer interactions across various CRM functions.Key Responsibilities:
Lead workshops to gather and document business requirements
Translate needs into user stories and process flows




Optimize business processes for efficiency and user adoption
Support User Acceptance Testing and training materials development
Communicate project status to stakeholdersRequirements:
2+ years’ experience as a Business Analyst or similar role
Proficient in Dynamics 365 CE and Power Platform
Robust analytical and communication skills
Experience with Agile methodologies
Ability to manage stakeholder relationships effectivelyBring your skills in business analysis, CRM solutions, and process optimization to EY's transformative projects in Toronto.#J-18808-Ljbffr

📌 Microsoft Dynamics 365 Analyst Toronto
🏢 EY
📍 Toronto