Elevate your career with Ndustrial as a Technical Support Engineer. Provide vital troubleshooting for energy management software and ColdOS Sense hardware in a hybrid work setting.The Technical Support Engineer at Ndustrial plays a crucial role in customer interactions, addressing inquiries through diverse channels such as phone, email, and chat. With a focus on resolving technical challenges in energy management systems, this position calls for solid problem-solving skills and technical know-how. You will engage with engineering and product teams to ensure prompt resolutions, making a direct impact on user experience and satisfaction.Key Responsibilities:
Respond to customer inquiries via multiple communication channels
Manage and document support tickets and diagnostics




Troubleshoot energy and temperature intelligence software issues
Train customers on software product usage
Collaborate with internal teams for issue resolutionRequirements:
Bachelor’s degree in Computer Science or Engineering
Minimum 3 years technical support experience
Knowledge of LoRaWAN or similar protocols
Solid understanding of networking fundamentals
Excellent communication skills for technical guidanceUtilize your technical skills to support Ndustrial's mission of driving sustainable energy use in the cold chain.#J-18808-Ljbffr

📌 Technical Support Engineer At Ndustrial Raleigh
🏢 Ndustrial
📍 Raleigh