Elevate your expertise as a Major Incident Management Analyst with DXC in Quebec, Canada. This role demands robust incident resolution skills and a commitment to process improvement.In this key position, you will lead Major Incident Management while ensuring effective resolutions and process optimizations. Successful candidates will have a track record of collaborating with technical teams, managing escalations, and communicating effectively about incidents. Your efforts will contribute to reducing service disruptions and meeting critical KPI targets.Key Responsibilities:
Lead major incident bridge calls and coordination efforts
Communicate updates to the GCC leadership regularly
Document incident timelines in ITSM and Teams Group chat
Manage escalated incident tickets and classification
Recommend process improvements and maintain governance documentationRequirements:
Minimum five years in a similar role
ITIL Foundation certification is required
Robust understanding of infrastructure technologies
Effective communication and organizational skills
Flexibility to work in stressful situationsDevelop your career and manage critical incidents effectively with DXC's commitment to excellence.#J-18808-Ljbffr

📌 Major Incident Management Analyst At Dxc Quebec City
🏢 1102 CSC Canada
📍 Quebec City