Elevate your career with Kuehne+Nagel as a Customer Care Manager in Western Canada. This role merges air logistics with strong customer engagement to drive commercial growth.

Kuehne+Nagel is seeking a Customer Care Manager for its Western Canada Air Logistics team. The ideal candidate is driven to enhance customer relationships, optimize operational processes, and identify growth opportunities within a diverse portfolio. You will take charge of customer retention, operational excellence, and lead a culture of accountability across your team.

Key Responsibilities:
• Lead the Western Canada Customer Care team effectively
• Manage a diverse customer portfolio for engagement
• Build executive-level relationships and trust with customers




• Identify recovery tactics for lost business
• Partner with internal teams to execute growth strategies

Requirements:
• Experience in air freight or freight forwarding
• Strong customer-facing and commercial engagement skills
• Track record of solving problems and achieving results
• Leadership experience is preferred but not necessary
• Self-starter with a resilient and accountable approach

Contribute to a customer-focused setting while driving growth and operational success at Kuehne+Nagel.
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📌 Customer Care Manager, Air Logistics (British Columbia)
🏢 Kuehne Nagel
📍 British Columbia