Airbnb is seeking a Delivery Excellence Manager to join our Community Support organization in Canada East - Remote. You will lead a team of 7-8 Team Specialists across Canada and EMEA, coaching and developing them in SME work, operations and projects.
This role requires hands-on people management, experience in customer service operations and hospitality, and a track record of implementing structured processes. You will also drive changes with AI-enabled tools and scale the team.
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📌 Delivery Excellence Lead – Premium Support (Remote) (Manitoba)
🏢 Rozgoo
📍 Manitoba
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