The L3 Firewall Support Consultant is responsible for providing advanced technical support, administration, troubleshooting, and optimization of enterprise network security infrastructure, primarily focusing on Cisco Firepower/ASA and Palo Alto Networks firewalls. The role involves handling complex incidents, implementing security policies, driving root cause analysis, and ensuring high availability and security compliance across the network setting. Relevant enterprise references include skills around Palo Alto, Cisco Firepower/ASA, VPNs, security policy management, incident resolution, and network security engineering.

Key Responsibilities:

Provide Level 3 support for Cisco ASA, Cisco Firepower (FTD/FMC), and Palo Alto firewalls

Troubleshoot and resolve complex network security incidents, escalations, and service outages

Design, review, and implement firewall security policies, NAT rules, and access control lists

Configure and support Site-to-Site VPNs, Remote Access VPNs, IPSec, and SSL VPN solutions

Perform firewall upgrades, migration activities, patching, and firmware management

Conduct root cause analysis (RCA) and prepare incident/problem management reports

Monitor firewall health, performance, capacity, and security threats

Support IDS/IPS, URL Filtering, Threat Prevention, and Application Control features

Collaborate with SOC, Network, Cloud,



and Infrastructure teams during major incidents and security events

Ensure compliance with security standards, audit requirements, and change management process

Participate in on-call support and major incident bridges

Create and maintain technical documentation, SOPs, and knowledge base articles

Technical Skills
Primary Skills:

Firewall Policy Management

NAT, ACL, Routing & Switching

VPN Technologies (IPSec/SSL VPN )

Secondary Skills

Cisco Routers & Switches

IDS/IPSF5 Load Balancer

Python scripting for automation (preferred)

These skills align with network security engineer profiles referencing Palo Alto, Cisco Firepower/ASA, VPNs, routing, switching, cloud security, Splunk, SolarWinds, and related security technologies.

Experience & Qualifications

6–10+ years of experience in Network Security / Firewall Administration.

Minimum 4+ years of hands‑on experience with Palo Alto and Cisco Firewall platforms.

Strong understanding of TCP/IP, Routing Protocols, VPNs, and Security Architecture.

Experience in Incident, Change, and Problem Management processes.

Bachelor's degree in Computer Science, IT, or related field.

Preferred Certifications:

PCNSE (Palo Alto Networks Certified Network Security Engineer)

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📌 Network Security/Firewall Consultant (Alberta)
🏢 YOCHANA IT SOLUTIONS
📍 Alberta