Elevate customer experiences as a Remote Customer Delivery Engineering Technical Leader with Cisco/Splunk. Your expertise will guide customers to optimize their Splunk implementation for maximum impact.
In this remote role, you will enhance customer engagement through strategic guidance and consistent touch points. Collaborate with diverse teams to create effective processes that ensure service excellence and automation. Additionally, you will resolve complex issues, even those not previously identified, thus driving significant value for our customers.
Key Responsibilities:
• Execute adoption and optimization strategies in long-term engagements
• Lead integration of Splunk Core and ES solutions into customer systems
• Provide high-level technical mentorship in enterprise architecture
• Advocate for customer needs within the Splunk ecosystem
• Serve as the main contact for customer success and escalations
Requirements:
• Over 3 years of technical consulting or big-data analytics experience
• 3+ years of administering and using Splunk Core or ES
• Robust knowledge of enterprise applications
• Familiarity with scripting languages and databases
• Excellent communication and mentorship skills
Utilize your technical leadership and customer advocacy skills to drive success with Splunk at Cisco.
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