Role: Contact Center AI (CCAI) Specialist This is a HYBRID Role - 3 days a week onsite. The candidates Must be located in Toronto / GTA.
Seniority Level - 7- 10+ Years (Intermediate - Senior) Required Skills: Contact Center AI (CCAI)
Contact Center as a Service (CCaaS)
Google Dialogflow CX
Google Gemini Enterprise Customer Experience (GECX) or Google CCAI or Five9 or Ujet or Genesys Cloud or Amazon Connect or NICE or Vertex AI or Gemini Models or Agent Assist or Speech-to-Text and Text-to-Speech services or similar platforms.
GCP - Cloud Run, Pub/Sub, Apigee, and BigQuery
Contact center concepts - routing, IVR, agent desktop, recordings, workforce optimization, and customer analytics.
REST APIs, event-driven integrations, and microservices.
Knowledge of OAuth, JWT, API security, and enterprise integration patterns.
Domain - Banking/Finance/Insurance
This posting is for existing and upcoming vacancies.

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📌 Contact Center AI (CCAI) Specialist (Ontario)
🏢 Randstad Digital
📍 Ontario