Elevate IT service management as the Supervisor of IT Client Services at FortisAlberta in Airdrie. Oversee daily operations, ensure quality support, and lead a dedicated team.In this full time role, you will supervise the IT Service Desk and Deskside Services teams at FortisAlberta. This involves managing staff, coordinating with contractors, and enhancing client service delivery. Your expertise in customer focus and service management will be essential as you develop processes aimed at improving operational efficiency and employee morale.Key Responsibilities:
Manage day-to-day IT support operations and workload distribution
Lead a customer-focused service culture within the team
Direct performance evaluations and training for team members
Review and enhance existing IT service practices
Serve as the main contact for escalated client issuesRequirements:
Degree in Computer Science or related field
7+ years in enterprise IT support and service delivery
Leadership experience in technical teams
Knowledge in Microsoft platforms and ITIL Best Practices
Robust communication and problem-solving skillsDrive operational excellence and client satisfaction as a key leader in FortisAlberta’s IT Client Services.#J-18808-Ljbffr