Enhance client care with CBI Home Health as a Care Access Representative in Peterborough. Provide critical scheduling support to clients and care providers in a full-time on-site role.
In this vital position, you will manage the scheduling of Personal Support Workers, Health Care Aides, and Nurses within a high-volume contact center. Your expertise in customer service and scheduling will ensure timely, accurate care delivery, positively impacting the lives of those you serve. Your technical skills will be vital in maintaining data integrity and achieving key performance indicators.
Key Responsibilities:
• Utilize scheduling software for efficient provider assignment
• Meet individual KPIs in calls and quality assurance
• Facilitate communication with clients, families,



and care providers
• Cultivate relationships considering individual needs
• Manage scheduling databases and client records
Requirements:
• Minimum Grade 12 education requirement
• 2+ years experience in Customer Service or Scheduling
• Proficiency in Microsoft Office and scheduling software
• Robust verbal and written communication skills
• Ability to multitask and organize effectively
Embrace a role that emphasizes precision in care scheduling while contributing to CBI Home Health's mission in Peterborough.
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📌 Care Access Representative in Peterborough
🏢 CBI Home Health
📍 Peterborough