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Company: Lookout Housing and Health Society

Employment Status

Casual

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Gateway Shelter
7 minute walk from Gateway Skytrain Station

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews

$26.27 - 27.99depending upon applicants length of seniority (as per the Collective Agreement)

Job Summary

The Data Clerk - Callout worker reports to the Site Manager or designate and works in conjunction with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Data Clerk-Callout worker carries out a variety of duties such as word processing, correspondence – phone and electronic, schedule and report tracking, typing, facilitating callouts and call recording,



maintaining records of casual employees and answering general inquiries related to programs and policies.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Receives requests for emergency relief coverage, allocates and calls in relief staff to fill vacancies resulting from unfilled positions, in accordance with Lookout’s Casual Availability Policy and Procedure and the Collective Agreement


• Inputs casual availability updates into employee database (Success Factors) and tracks any changes by running reports and notifying Site Manager or designate


• Performs record management such as call records and attendance records as related to casual staff


• Corresponds to staff directly during telephone callouts and conversations as well as corresponds electronically through email


• Gathers and compiles information as required


• Employees are expected to remain alert and attentive during working hours.
  
  
  
  Sleeping during shifts is not permitted


• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Education, Training and Experience

• Grade 12 diploma


• Office Administration Certificate


• OFA 1 First Aid Certificate


• Recent related experience of one (1) yearOR an equivalent combination of education, training and experience


• OR other qualifications determined to be reasonable and relevant to the work.


• A minimum of two (2) years sobriety if having alcohol and/or drug problems.


• Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

• Ability to work independently and in cooperation with others


• Ability to communicate effectively both verbally and in writing


• Ability to perform the demands of the job.


• Knowledge of general office procedures


• Ability to operate related equipment.


• Suitability to work with disadvantaged and challenging adults in a diverse workplace.


• Ability to organize work


• Ability to type 60 wpm


• Ability to deal with others effectively


• Ability to provide work direction


• Ability to understand and maintain client/worker boundaries

Closing Date

Applications will be accepted until November 15, 2026 at 5:00 pm