Connex is a leading technology solutions provider specializing in Managed Services and Professional Services for contact center environments. We partner with organizations across telecommunications, banking, insurance, credit unions, and government sectors to modernize customer experience and optimize contact center operations. Our team works closely with large-scale contact centers and CCaaS platforms, helping clients drive operational efficiency, automation, workforce optimization, and CX transformation. We are focused on innovation, customer success, and building long-term partnerships.
Position Overview Connex is seeking a Channel Sales Engineer to support partner-led growth initiatives and enterprise opportunities throughout Ontario and across Canada. This role serves as a trusted technical advisor to both channel partners and customers, helping organizations understand the value of Connex solutions across Managed Services, QA Automation, Skilled Services, and Contact Center transformation. Working closely with Account Executives and channel partners, the successful candidate will support strategic sales opportunities, conduct technical discovery, deliver demonstrations, and assist customers in designing future-state contact center environments.
Annual Revenue Target Support and influence $4M-$5M in annual sales opportunities
Drive technical win rates, solution adoption, and partner growth
Key Responsibilities Pre-Sales & Technical Consulting Lead customer discovery sessions and solution design workshops.
Identify business challenges and recommend scalable technologies and services.
Translate customer requirements into practical technical solutions.
Support proposal development, pricing discussions, and SOW creation.
Partner closely with Account Executives throughout the sales cycle.
Deliver customer presentations, technical demonstrations, and executive briefings.
Support pipeline creation and opportunity advancement.
Participate in strategic account planning activities.




Contact Center Platforms
CCaaS Technologies
Managed Services
QA Automation
AI & Automation Solutions
Workforce Optimization Technologies
Develop strong relationships with customers and channel partners.
Support strategic technology alliances and go-to-market initiatives.
Represent Connex at customer meetings, industry events, and conferences.
Act as a technical point of contact throughout the sales process.
Cross-Functional Collaboration Partner with Sales, Marketing, Operations, and Delivery teams.
Contribute technical expertise to RFPs, RFIs, and large enterprise pursuits.
Assist with implementation transitions and knowledge transfer activities.
Qualifications Experience 5+ years of Sales Engineering, Solutions Engineering, Pre-Sales, or Technical Consulting experience.
Experience supporting enterprise sales opportunities in the Contact Center or Customer Experience space.
Experience with channel sales models and partner ecosystems preferred.
Technical Skills Strong knowledge of: Genesys Cloud
NICE CXone
Amazon Connect
Five9
Microsoft Dynamics Contact Center
Understanding of: QA Automation
Workforce Optimization
AI and Conversational Technologies
Contact Center Analytics
Managed Services
Professional Skills Excellent communication and presentation skills.
Strong consultative sales and relationship-building capabilities.
Ability to communicate effectively with both technical and executive audiences.
Highly organized with strong project coordination skills.
Education Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or related field.
Relevant industry certifications are considered an asset.
What Success Looks Like Consistent contribution toward $4M-$5M annual revenue objectives
Growth in partner-driven opportunities
Increased customer adoption and retention
Strong technical win rates and customer satisfaction
Trusted advisor relationships with enterprise customers and partners

#J-18808-Ljbffr

📌 Sales Engineer (Ontario)
🏢 Connex Telecommunications
📍 Ontario