Enhance customer satisfaction as a Customer Care Technician with Madison Group. This role emphasizes hands-on repairs, proactive service, and ensuring an exceptional homeowner experience. In this position, you will report to the Manager of Customer Care and actively collaborate with the in office team. Your dedication to addressing both expressed and unexpressed customer needs will be paramount. Utilize your handyman skills to deliver timely and skilled repairs to exceed our customers' expectations. Key Responsibilities:
Complete work orders from the Customer Care team
Conduct inspections and diagnostics for repairs
Perform drywall, plumbing, and minor fixture repairs
Communicate effectively with customers and trades
Document service notes and required materials Requirements:
Strong customer service orientation and skills
Valid Ontario driver’s license and valuable driving history
Solid handyman experience in completing repairs
Proactive in troubleshooting construction challenges
Ability to work independently and in a team Focus on delivering outstanding service while fostering a positive and inclusive atmosphere at Madison Group. #J-18808-Ljbffr

📌 Customer Care Technician At Madison Group Toronto
🏢 MADISON GROUP
📍 Toronto