Metrolinx is seeking a Customer Relations Representative for the Customer Care Office to support the delivery of exceptional service for transit users. This part time role focuses on resolving escalated queries and complaints across phone, email, and mail channels.
Responsibilities include handling complex cases, advocating for customers, and collaborating with cross-functional teams to deliver timely resolutions while maintaining Metrolinx standards.
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📌 Escalated Support Specialist, Customer Care (Toronto)
🏢 Metrolinx
📍 Toronto
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