SummaryThe Customer Service Associate position is responsible for a variety of Customer Service, Accounts Payable, and Office/ Inventory Administrative and Clerical duties as well as providing support to management and employees and assisting in daily office administration.The Administrative Assistant must have outstanding communication and computer skills, as well as being an excellent problem solver who is well organized with an acute attention to detail.ResponsibilitiesCustomer ServiceProcess and record customer orders in the Oracle systemPrepare the BOLs for the shipping department and confirm customer POsGenerate customer billings based on BOLsRespond to various customers inquires (products / sampling / pricing / orders / delivery / customer paper etc.)Resolve customer complaints and communicate the issue with the appropriate personnel, and maintain good customer relationsProcess credit card transactions for Cash in Advance customer and arrange pick upReconcile Daily Shipping Report and Invoice registrationAssist with inquiries from other departments (commercial, operation, finance, etc.)Prepare customs documentation when it requiresAccounts PayablePrepare AP vouchers, match, code, enter invoices and credits into Oracle system based on DOA approvalsReview and verify the on-hold report weekly, release upon approvalsManage vendor portfolios and requests (set up, payment terms, change requests, etc.)Process prepayments and manage cheque requestsAP Accrual reconciliationsManage supply returns in the system and manage vendor creditsAssist with other accounting tasks when it requires (ex. Audit documentation enquiries)Office / Inventory AdminEnter daily Production based on production sheetsProcess receipts into system based on paperwork passed on from other departmentsCoordinate monthly inventory counts and investigate variancesAssist with administrative projects,



overflow work from other departments and queries from senior managementMaintain various office files and provide general office filing supportOther Receptionist and office administration tasks (answer and direct calls, sort and distribute incoming mails, order office supplies, etc.)Requirements2+ years of relevant work experience (CSR, AP, office admin.)Strong customer service and office administrative skillsProficient in MS Office with expertise in Excel and Microsoft WordFamiliar with Oracle or the other ERP systemsAccounting experience is an assetExcellent organizational and time management skills and a solid attention to detailOutstanding communication and interpersonal skillsAn ability to analyze operating practices to improve efficiencyProactive problem solverLIMITATIONS AND DISCLAIMER (Non-Canada)The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully,



the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.Silgan is a drug-free workplace.LIMITATIONS AND DISCLAIMER – CanadaThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company’s operations and does not pose a direct threat of substantial harm to the employee or others.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan’s rights as employer, including the right to end employment in accordance with Provincial Law.Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws.Silgan is a drug-free workplace.
#J-18808-Ljbffr

📌 Customer Service Support Administrator (Delta)
🏢 Silgan Closures
📍 Delta