REPORTS TO: Director of Retail, Americas Job Purpose: The General Manager is responsible for leading the long-term strategic vision for the Store, as well as the day-to-day business operation, including coaching and management of the sales team, driving sales target achievement, delivering top client experience and achieving people and operational excellence through process and procedure.
Tasks & Responsibilities: Business Leadership Responsible for achievement of annual Store sales goals across product categories, including Mens, Women's, MTM, LGDS & Shoes
Measure and monitor Store performance and key KPI’s daily, weekly and monthly; drive sales achievement vs budget
Assign Sales Associates goals; train, coach, develop, and lead sales associates in selling behaviors and sales generation
Provide and inspire outstanding service to our customers; coach and develop the team to model exceptional client experience
Manage Store budget to ensure revenue and profitability targets are achieved
Conduct regular reporting to ensure sales trends are monitored and communicated
Deliver Operational excellence; model leadership behaviors and support the global TOM FORD vision of excellence
Maintain an active presence in the local community; keep informed about business competitors, major events, and market trends
Client Experience & Development Elevate client experience and drive clienteling actions, including the development of existing clients and acquisition of new clients
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring that the highest level of customer service is provided
Develop and execute strategies to retain and develop top-tier clients and high-potential clients
Drive company CRM and Marketing initiatives by developing and executing action plans




Lead client outreach, consignment, and appointment setting
Product & Stock Management: Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
Maintain sales floor to a high standard in line with Brand guidelines
Drive sell-thru and coordinate product needs with Tom Ford Fashion Americas Merchandising team
Facilitate transfers to support optimal sell-thru and support zone success
Minimize stock damages thru strong stock management and ensuring excellence in BOH
Coordinate and participate in department inventories
Store Operations & Process Management: Oversee Company policies and compliance matters; ensure adherence to policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
Follow the Company operational guidelines and polices at all times
Maintain the safety of the Store and its Employees at all times
Open and close the Store; ensure compliance with all security and safety procedures
Ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverage
People & Talent Development Build strong market talent pipelines, identify, recruit, and retain top talents
Lead Store Performance Management process: set explicit expectations,



reward and recognize top performance and correct underperformance as needed
Create a safe and inclusive workplace for employees and clients; partner with Director of Retail and Human Resources to ensure all safety, compliance and Employee Relations matters are resolved in a timely matter
Own store and team communication; lead regular store meetings to discuss goals, performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
Create high energy and a positive work environment; maintain a fair, consistent, and equitable set of standards to inspire and motivate the team
7-10 years of retail experience required; preferably in a luxury environment
Strong entrepreneurial spirit, initiative, and commercial ability
Deep knowledge of the luxury industry with a high level of fashion sensitivity
Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
Ability to maintain presence on selling floor for long periods as needed
Strong interpersonal, communication, organization, and follow-through skills
Capacity to motivate, train and develop a sales and operations team
Ability to create high energy and a positive work environment.
Successfully work and manage time in a dynamic and fast paced environment
Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
Ability to bend, stoop, reach or squat to handle and stock merchandise
Ability to stand or walk for long periods (4-6 hours)

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📌 General Manager (Ontario)
🏢 TOM FORD FASHION
📍 Ontario