Lead customer experience strategies as the Regional Service Manager at AVI-SPL. Oversee field technicians, manage incidents, and enhance client satisfaction across your territory.

In this key managerial role, you will supervise service technicians while ensuring a high-quality customer experience. The Regional Service Manager will focus on building relationships with customers and collaborating with local sales and operations. Your responsibilities include incident management, P&L; oversight, and strategizing for service enhancements.

Key Responsibilities:
• Recruit and mentor field service and onsite staff
• Manage escalation and incident resolution processes
• Develop customer service strategies aligned with corporate initiatives




• Maintain partnerships with subcontracted service providers
• Oversee regional service P&L; and revenue growth

Requirements:
• 8-10 years of management experience in related fields
• Solid communication and presentation skills
• ITIL Foundations certification preferred
• Exceptional leadership and strategic thinking abilities
• Proven capacity to manage multiple tasks effectively

Make a significant impact on customer satisfaction and operational excellence as AVI-SPL's Regional Service Manager.
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📌 AVI-SPL Regional Service Manager Position (Alberta)
🏢 AVI-SPL Canada
📍 Alberta