Shape the future of digital banking at CIBC as a Senior Manager in Salesforce Loyalty Cloud. Lead enhancements in customer relationship management and elevate user experiences through a hybrid work model.
In this role, you'll manage the Salesforce Loyalty Cloud initiatives while collaborating closely with product owners and cross-functional teams. Your expertise will guide product vision and delivery, ensuring client needs are prioritized alongside business objectives. You will implement agile practices and coach teams to drive improved delivery outcomes within a supportive environment.
Key Responsibilities:
• Lead backlog refinement sessions and prioritize product needs
• Develop user stories with transparent acceptance criteria
• Manage complex initiatives and optimize release strategies
• Ensure end-to-end solution integrity through collaboration
• Oversee testing and release readiness activities
Requirements:
• Experience in Salesforce delivery and product management
• Strong background in business analysis and platform leadership
• Hands-on experience with Salesforce Loyalty and Financial Services Cloud is preferred
• Proven track record in developing team goals and performance
• Excellent communication skills and team leadership
Drive Salesforce innovation at CIBC while empowering teams to achieve excellence and enhance client interactions.
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