Senior Business Systems Analyst, ServiceNow ITAM

Apex Systems is hiring a Senior Business Systems Analyst with strong ServiceNow IT Asset Management (ITAM) experience to support a major financial services organization.

Job#: 3055722

Contract: 6 months, with potential for extension in 6-month increments

Location: Toronto, ON, Hybrid

Onsite: Tuesdays plus the second Friday of each month. Onsite requirements may change based on business needs.

Hours: 37.5 hours

Industry: Financial Services

Position Overview

The Senior ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and ServiceNow ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation.

Key Responsibilities

- Support ITAM governance frameworks, policies, standards, and controls
- Gather and document business requirements, process maps, and functional requirements
- Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes
- Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement
- Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities
- Support IT general controls, compliance initiatives, and audit requirements
- Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements
- Support ServiceNow ITAM initiatives, including HAM, SAM, and CMDB




- Develop reporting, dashboards, and executive-level presentations

Required Qualifications

- 5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst
- Strong experience with IT Asset Management (ITAM)
- Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM)
- Experience gathering business requirements and documenting processes
- Knowledge of IT governance, risk management, compliance, and IT general controls
- Strong understanding of asset lifecycle management
- Experience with ServiceNow ITAM, HAM, SAM, and/or CMDB
- Strong analytical, problem-solving, and stakeholder management skills
- Advanced Excel and reporting experience
- Excellent written and verbal communication skills

Preferred Qualifications

- Experience within financial services or other regulated environments
- Experience supporting ITAM maturity or transformation initiatives
- Exposure to EOL/EOS governance
- ITIL and/or IAITAM certification
- Experience supporting audits and regulatory reviews

Certifications

- Certified System Administrator (CSA)
- Certified Implementation Specialist – Software Asset Management (CIS-SAM) :
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) :




- Micro-Certification – Asset Models Management

Hourly Range

$55.00/hr.-$67.00/hr.

Advantages

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

📌 Senior Business Systems Analyst, ServiceNow ITAM (Toronto)
🏢 Apex Systems
📍 Toronto