CakeyHand is a family-owned celebration cake bakery with three locations in St. John's and Paradise: Stavanger Drive, Topsail Road and the Avalon Mall. We make birthday, wedding and custom cakes, plus a full case of pastries, cheesecakes and macarons.

We're hiring our first Operations Manager to run the day-to-day of all three stores, so the owners can focus on growing the business. This is a recent role with real authority. You'll build how our stores run, not just keep them running.

What you'll own
People: schedules for all three stores, coverage and sick calls, hiring front-of-house staff, coaching, corrections and, when needed, exits.
Standards: making sure opening, closing and shift checklists are done properly every day, and following up when they're not.
Store supervisors: leading and developing the supervisors at each location.
Daily operations: supplies, store readiness, store-to-store logistics, facility issues.
Customer service: service quality on the floor, complaints and making things right.

What you won't do: bake.



Our head baker owns the kitchen and the product; you'll work closely with her, but your job is the stores and the people.

What success looks like in your first 90 days
All three schedules, sick calls and staff requests run through you, not the owners.
Daily standards checks running at every store, with misses followed up.
The owners haven't been pulled into a floor issue in weeks.

You're a fit if you have
3+ years managing a store, restaurant or retail team. Multi-location experience is a solid plus.
A track record of holding people accountable, including experienced staff who push back.
Experience building schedules and handling coverage.
Comfort with easy systems: checklists, an ops platform, a POS.
A driver's licence and a vehicle, since you'll move between three locations.
Food handler certification, or willingness to get it in your first month.

Pay: $50,000.00-$60,000.00 per year

Benefits
Paid time off
Store discount

Work Location: In person

📌 Operations Manager St John's (St. John's)
🏢 CAKEYHAND DESSERT FACTORY
📍 St. John's