Elevate member service quality as the Assistant Broker Manager with OTIP Group of Companies. Drive team performance and operational efficiency while focusing on client satisfaction.

This role involves overseeing a team of Brokers under the Senior Manager of OTIP Service. You will ensure a positive work setting, deliver insightful coaching, and use performance data to enhance outcomes. You'll play a pivotal part in team recruitment and maintaining solid relationships with partners in the insurance industry.

Key Responsibilities
Lead and coach Brokers for exceptional service
Monitor and analyze service performance metrics
Facilitate recruitment for team culture alignment
Collaborate on strategic initiatives with leadership
Manage member issue resolutions promptly

Requirements:
Leadership experience in customer service sectors
Robust interpersonal and communication skills
Capability to utilize data to inform decisions
Organizational skills for managing priorities
RIBO License or willingness to obtain

Leverage your expertise in coaching and leadership to positively impact team dynamics and customer experiences at OTIP.

📌 Otip Group Assistant Broker Manager Alton
🏢 Ontario Teachers Insurance Plan
📍 Alton