Vancity seeks a Member Experience Officer to enhance member engagement and promote digital tools in a full time, permanent capacity. You will guide members, ensuring they have seamless access to Vancity’s services and support. As a Member Experience Officer, you will play a critical role at Vancity's Downtown Community Branch.

This position combines the traditional Financial Services Representative duties with Account Manager functions, allowing you to deepen member understanding of financial tools and services. You will balance in-branch duties and virtual support across multiple channels to ensure exceptional service delivery. Key Responsibilities:
Conduct basic member interviews to assess financial situations
Onboard members for digital services and channels




Perform transactions efficiently in-branch and via call center
Gather member data to enhance organizational communication
Promote other lines of business through member insights Requirements:
High School Diploma required; diploma preferred
Experience in Financial Services Representative role preferred
Solid skills in customer service and cash handling
Comfortable with digital tools and relationship building
Ability to work in a quick-paced environment Become a part of Vancity's mission to make lasting change within our communities through exceptional member service and support.

📌 Member Experience Officer At Vancity Vancouver
🏢 Vancity
📍 Vancouver