Westlock Eye Centre is a patient-centered optometry clinic dedicated to delivering exceptional eyecare through advanced technology, compassionate service, and a highly skilled team. We are looking for an experienced and organized Optometry Clinic Manager to oversee daily clinic operations and support our doctors in providing top-tier patient care.
Position Overview
The Optometry Clinic Manager is responsible for ensuring the clinic runs efficiently while maintaining an excellent patient experience. This includes supervising staff, optimizing workflow, overseeing scheduling and billing processes, and maintaining compliance with clinical standards.
Key Responsibilities
Manage day-to-day clinic operations and ensure smooth patient flow
Lead, train, and mentor front desk, opticians and optometric assistants
Oversee scheduling for staff
Ensure high levels of patient satisfaction by handling inquiries and resolving concerns
Monitor billing processes and insurance claims
Maintain compliance with healthcare regulations, PIPEDA standards, and clinic protocols
Coordinate vendor relationships and maintain inventory of clinical and optical supplies
Support doctors with clinical workflow and operational needs
Analyze performance metrics and prepare reports for leadership
Implement process improvements to enhance efficiency and patient experience
Qualifications
2+ years of experience in an optometry, medical, or healthcare office management role (required)
Solid leadership and staff management skills
Knowledge of eyecare terminology, clinical workflow, and insurance billing (preferred)
Excellent communication and interpersonal skills
Highly organized with robust problem-solving abilities