Elevate user experiences at Clipboard as an Onboarding Expert. Support healthcare professionals in their onboarding journey and help them succeed from day one.

In your role as an Onboarding Expert, you will ensure new users have exceptional onboarding experiences while using the Clipboard app. This remote position focuses on making outbound calls, conducting onboarding consultations, and providing essential follow-up support to users. You'll work closely with current healthcare professionals to understand their needs and guide them effectively.

Key Responsibilities
Make approximately 60 outbound calls each day
Host daily 15-minute onboarding consultations
Follow up with users to answer their questions




Manage inbound messages and answer support tickets
Keep accurate documentation of all communications

Requirements:
Proficient in English for transparent communication
Solid interpersonal skills and a love for helping others
Organized with an ability to follow through on tasks
Ability to recognize and act on user pain points
Available to work during US Eastern Time weekdays

Contribute to empowering healthcare professionals by providing outstanding onboarding experiences as an Onboarding Expert.

📌 Onboarding Expert For Users At Clipboard Ottawa
🏢 Clipboard Health
📍 Ottawa