Company Profile:Canadian Fiber Optics Corp is a privately held specialty telecommunications company that designs, builds, and operates fiber optic networks to provide high speed internet services in rural / remote communities and regions. The Company deploys core expertise in fiber construction and strategic industry partnerships to deliver critical fiber infrastructure and high-speed internet services to residential, commercial, and industrial customers. From design and construction to network operations, to the provision of end user services, CFOC connects rural businesses and communities to the world.Job Summary:Canadian Fiber Optics Corp. is looking for a Customer Service Rep who is energetic, outgoing, and a progressive team member who can exceed our customers' expectations. Ideally, candidates for this position will have experience in sales, customer service, accounting, and telephone support. Strong administration, organizational, planning, project coordination and time management skills are a must.Responsibilities:Responsible to oversee Control Center activitiesInteract with customers by telephone, email, website, or other electronic data exchange to provide information about products and services, input orders, or obtain details of concerns or complaintsScheduling all installation, service activities, locates & drops with customers and contractors.Perform Billing and AR activitiesPerform Tier 1 support,



research answers or solutions as needed and refer open customer complaints to supplementary support staff for further technical investigationsManage problems and incidents impacting services including post-mortem follow upFollow-up on issues to measure effectiveness of corrective actions and ensure customer satisfactionUnderstand product offerings to deliver customer appropriate solutionsCollaborate with key stakeholders and teams to stay updated on new products, services, and policiesComplete required daily reportsDispatching and manage I&R Work loadsResource Planning and SchedulingSkills:Robust people skills, and a passion to serve customersProblem solving ability a mustExcellent verbal and written communication skills EnglishEnjoys working in a team-oriented, collaborative environmentEntrepreneurial SpiritAbility to drive results in an ever-changing environmentExceptional organizational, time management, and multi-tasking skillsStrong proficiency in Microsoft Excel/Word and computers in generalThe ability to efficiently organize your work and set prioritiesProfessional written and verbal communicationStrong analytical and problem-solving skillsAn outgoing positive attitudeQualifications:5+ years in Customer Service, Sales experience, E-Commerce, or retention experience(Within Telecom/Technology Industries preferred)Financial experience requiredPost-secondary education recommendedOther Requirements:This is a full-time position (40 Hrs/week) and may require being on-call on a rotational basisValid Class 5 driver's license

📌 Control Center Agent (Calgary)
🏢 Canadian Fiber Optics
📍 Calgary