We are seeking a detail-oriented and compassionate Medical Office Assistant to join our healthcare team. The ideal candidate will provide exceptional front desk support, manage patient interactions, and ensure smooth daily operations within a busy medical office. This role offers an prospect to work in a professional workplace where organizational skills and medical knowledge are highly valued.
Prior experience with electronic medical records and office management systems is preferred, along with strong communication skills and a friendly demeanor.
Duties
Greet patients and visitors in a courteous and skilled manner at the front desk
Schedule appointments and manage patient flow efficiently
Handle multi-line phone systems to answer inquiries, schedule calls, and direct messages appropriately
Assist healthcare providers
Ensure the reception area remains organized, clean, and welcoming
Support other administrative functions as needed to facilitate smooth office operations
Help process and sterilize equipment
Register patients and confirm applicable information
Coordinate referrals by scheduling and confirming appointments
Manage incoming and outgoing consultation requests and reports via fax
Communicate with patients and respond to a high volume of requests
Qualifications
Previous experience as a Medical Office Assistant is highly desirable
Completion of a college program in Medical Administration
Proficiency with Accuro electronic medical record is an asset
Office experience including managing multi-line phone systems and administrative duties
Excellent communication skills, both verbal and written
Ability to handle sensitive patient information with confidentiality and professionalism
Strong organizational skills with attention to detail
Prior experience working in a fast-paced healthcare environment is preferred
Ability to work independently and in a team environment
This position requires a dedicated individual committed to providing outstanding patient service while supporting the efficient operation of the medical or dental practice.