Key Responsibilities:
Troubleshoot hardware, software, network, and connectivity issues.
Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting.
Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices.
Document incidents, service requests, and activities in the ticketing system.
Coordinate with remote IT teams for issue resolution.
Requirements:
2+ years of onsite/desktop/field IT support experience.
Robust troubleshooting and communication skills.
Hands-on experience with hardware, Windows, peripherals, and basic networking.
Ability to work independently at a client site.
📌 Onsite It Support Engineer – End User Support & Smart Hands Vancouver
🏢 Teceze USA
📍 Vancouver
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