Responsibilities:

- Ensure the health, comfort and safety of our Customers

- Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site

- Must be available to work evenings and weekends

- Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides

- Provide ongoing feedback to Associates during training including in-person written testing

- Be a resource and support pillar for the Customer Care Team

- Provide Leader with updates and recommendations on additional training or recertification

- Assist in the development of training guides and procedure manuals

- Ensure daily communication with all site Associates

- Collect rent and follow up on defaults

- Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers

- Inspections of vacant and upcoming suites

- Lease and show suites

- Ensure all rental enquires are answered within the guidelines provided

- Annual suite inspections

- Prepare and deliver bank deposits

- Administrative duties for site and other Associates

- Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract

- Ensure accurate inventory management

- Complete special projects and tasks as assigned

- Assist with snow removal, cleaning, and touch-up painting

Experience and Educational Requirements:

- 2 years Customer Service Experience required





- Post-Secondary Education is an asset

Technical Requirements:

- Computer experience is required with web-based programs preferred

- Ability to learn and adapt quickly to changing systems and new technology

- Familiarity with technology is an asset

Non-Technical Requirements:

- Solid commitment to providing excellent customer service

- Dedicated to building better communities for all our Customers and surrounding communities

- Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

- Excellent listening and telephone etiquette skills

- Exceptional problem-solving and decision-making capabilities

- Strong planning and organizational skills coupled with ability to multi-task and prioritize

- Excellent time-management skills

- Ability to handle sensitive and confidential matters

- Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

- Ability to work independently (self-managed) and with other Associates in a team environment

- Ability to learn quickly, adapt to change and be flexible in nature

- Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

- Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness

- Ability to spend up to eight hours walking, standing, climbing stairs, lifting

- Ability to maneuver or lift up to 10kg with the proper equipment

📌 Senior Community Residential Manager (Saskatoon)
🏢 Colonial Group
📍 Saskatoon