Join Absolute Security's Vancouver team as an IT Support Analyst and enhance employee tech experiences. Provide exceptional support while working in a vibrant, hybrid setting.

As part of the IT team, you'll help employees worldwide by resolving technical issues with macOS, Windows, iOS, and Android systems. Your role involves maintaining the support ticket queue, ensuring SLAs are met, and participating in exciting project work. With your knack for customer service, you'll ensure IT documentation is explicit and keep hardware organized to enable seamless operations.

Key Responsibilities
Resolve technical issues for global employees
Manage the support ticket queue effectively
Set up and upgrade laptops and phones
Assist with IT documentation and inventory
Participate in after-hours on-call rotation

Requirements:
2–5 years in an IT support role
Familiarity with Active Directory and ticketing systems
Robust communication and problem-solving skills
Experience with automation tools like Power Automate
Understanding of Windows and Mac operating systems

Bring your expertise to Absolute Security and ensure top-tier IT support!

📌 It Support Analyst At Absolute Security Vancouver (Canada)
🏢 Absolute Security
📍 Canada