Beauty Advisor Job Description
OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

Main Duties and Responsibilities

Sales: Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)

Communicate and manage agreed goals

Responsible for being specialist among the retail artistry brands, demonstrating entrepreneurial spirit within company guidelines

Customer Service: Manage customer queries, use sound judgement, and achieve positive outcomes

Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team, maintaining Charlotte Tilbury standards in service and artistry

Take every opportunity to extend exceptional customer service beyond the in-store experience

Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, with a bench for freelance and permanent staff





Determine individual and team sales targets to meet and exceed plan

Analyze business performance and proactively plan strategy within day‑to‑day business and events

Consistently promote the Tilbury Touch to the team and customers

Lead by example to promote the Tilbury Touch and exceptional customer service

Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings and collaborative management

Ensure that the counter is ‘customer ready’ from open to close of business

Maintain required inventory levels and accurate stock files

Implement visual merchandising, current launch displays, and collateral placement as directed by marketing

Maintain technology on counter

Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships: Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

Schedule team to optimize coverage according to customer flow

Maintain excellent counter hygiene standards

Maintain the store standards and policies at all times

Requirements
Fluent in both French and English

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📌 Beauty Advisor (Part-Time), Holt Renfrew Ogilvy- Charlotte Tilbury (Quebec City)
🏢 Charlotte Tilbury Beauty
📍 Quebec City