Alteo is looking for an IT Operation Incident Officer for a permanent position based in Montreal.

Your main role will be to contribute to the smooth technical running of operations, recommending and implementing methodological and technical solutions to optimize and guarantee the smooth running of operations, while ensuring compliance with processes and regulations.

Responsibilities:
Participate in defining procedures to ensure service performance

Participate in the study and analysis of electronic payment platform requirements

Participate in the analysis of operability constraints

Participate in the industrialization of production and the implementation of the business recovery plan

Participate in the definition and implementation of operating procedures

Participate in the drafting of qualification and patch testing procedures

Participate in customer support with the aim of meeting availability and reliability commitments

Participate in the handling and processing of requests and incidents

Participate in the definition of production prerequisites

Participate in the management of relationships between customers and publishers/service providers





Participate in the production of activity reports

Participate in the development of maintenance action plans

Participate in defining service tasks: alarms, scheduling, backups, and planning batch processing

Participate in user support with the aim of ensuring that reported anomalies are processed

Participate in technical support for users (2nd and 3rd levels)

Participate in time-sensitive interventions during operational incidents (e.g., analysis, diagnosis, and resolution)

Participate in anticipating user needs and system developments

Participate in technical documentation

Participate in monitoring operational incidents, analyzing causes, and taking associated corrective measures

Profile:

DEC/BAC in IT or equivalent

2-5 years of experience in a similar role

Writing technical specifications

Compliance with commitments (SLA)

Taking initiative

Reporting & Monitoring

Sense of initiative, flexibility

Team player

Ability to provide support and assistance

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📌 IT Operation Incident Officer [#4993] (Quebec City)
🏢 Alteo
📍 Quebec City