Join Livingston and its International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build current services and move into new trade lanes. The opportunities await you!

Job Type:Full Time

JOB SUMMARY
The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting.

KEY DUTIES & RESPONSIBILITIES

Process documentation for the physical movement of cargo; identify discrepancies or issues.

Meet customer expectations by suggesting process improvement and proactive measures.

Develop and maintain an excellent working relationship with internal departments and/or vendors.

Create, update and execute SOP’s for new and existing clients

Understand and input applicable financial components of shipments for proper billing of customers

Meet required deadlines associated with department and customer KIP & SOP.

Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development

Identify and forward upselling opportunities to manager

Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs





Establish and maintain personal relationships with current vendors and overseas agents

Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients

Assist other team members as needed to ensure timely completion of workParticipate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving

Communicate client issues or changes to the next level

Develop knowledge of the shipping process and government regulations through cross training with other team members

Perform other related duties as assigned by management.

Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

Highly motivated and detail-oriented team player and dedicated to providing high quality customer service

Excellent decision-making skills; ability to learn, adapt, and thrive under pressure

Proven organizational and time management skills; ability to multi-task

Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner

MS Office Suite skills – most importantly, Outlook, Excel, and Word

WORK EXPERIENCE – MINIMUM REQUIRED
1 year of experience

EDUCATION
Required: High School/GED or equivalent

COMPETENCIES
Leading and Developing

Accountability

Business Acumen and Straight Talk

Inclusion and Collaboration

Customer First Focus

Agility

Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.

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