Join Haivision as a Customer Success Engineer focused on broadcasting solutions. Leverage your technical skills to deliver exceptional customer post-sale experiences and support their operations.

In this role, you will manage customer systems from onboarding to daily support, ensuring they gain maximum value from Haivision's products. Non-standard working hours, including evenings and travel, are essential for this position. You will also diagnose issues and provide timely resolutions for critical operational needs.

Key Responsibilities:
• Lead the commissioning of broadcast video solutions
• Diagnose network and streaming issues for clients
• Train partners and end users on system use




• Collaborate with teams to ensure customer satisfaction
• Provide feedback for product improvements

Requirements:
• At least 3 years in technical support roles
• Solid knowledge of video streaming and related technologies
• Experience with Linux and networking tools
• Strong communication skills and customer service orientation
• Ability to work flexible schedule including on-call rotations

Support customers with expert guidance and technical knowledge as part of Haivision's dedicated team.
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📌 Customer Success Engineer for Broadcast Solutions (Quebec City)
🏢 Haivision
📍 Quebec City