Drive incident management excellence as a Bilingual Incident Management Analyst for a leading enterprise. Engage in high-priority incidents, coordinating teams to ensure swift service restoration in a hybrid work workplace.

This contract role requires fluent English and French communication skills and 3+ years of experience in Incident Management. You will handle major incidents, prepare communications, and maintain incident documentation, all while collaborating with technical teams and external vendors.

Key Responsibilities:
• Triage and prioritize incidents based on severity
• Lead major incident bridge calls with relevant teams
• Maintain incident timelines and documentation accurately




• Prepare bilingual incident communications for stakeholders
• Coordinate with vendors to meet service level agreements

Requirements:
• Fluent in English and French, both written and spoken
• 3+ years in Incident Management or related IT operations
• Direct experience with Major/P1 incidents
• Knowledge of ITIL practices; ITIL 4 certification preferred
• Hands-on experience with ITSM platforms like ServiceNow

Elevate incident response and management practices through your bilingual expertise and technical knowledge.
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📌 Bilingual Incident Management Analyst Role (Quebec City)
🏢 Resonaite
📍 Quebec City