Join Letsignit as a Technical Support Specialist L1 / L2 in Montreal, QC. Engage with customers, diagnose issues, and enhance product usage through explicit support and troubleshooting. This full time hybrid role involves handling incoming support requests and performing L1 and L2 troubleshooting for Letsignit products.

You'll guide customers through features, resolve technical issues, and contribute to maintaining a positive customer experience. Working closely with teams like customer success and engineering ensures high levels of customer satisfaction. Key Responsibilities:
Handle incoming support tickets and customer inquiries
Perform L1 and L2 troubleshooting and diagnosis
Document solutions and update knowledge base content




Guide customers through product features and configurations
Collaborate with teams to improve service quality Requirements:
Strong troubleshooting skills in email/cloud environments
Focus on customer satisfaction and skilled communication
Analytical skills for interpreting logs and issues
Experience with Microsoft 365 and marketing tools beneficial
Previous SaaS or help desk experience appreciated Use your technical support skills to drive customer engagement and enhance service at Letsignit.

📌 /technical Support Specialist Montreal
🏢 Letsignit
📍 Montreal